Is this Grand Mercure Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Grand Mercure Hanoi?

Check-in time for Grand Mercure Hanoi starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Grand Mercure Hanoi have a swimming pool?

Yes, this Grand Mercure Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Mercure Hanoi?

Best-rates for the Grand Mercure Hanoi starts from $118 per night with includes Designated Smoking Area, Oceanfront, Business Services, Sports/Activities, Spa, Laundry, Air Conditioner, Accessibility, Wellness Facilities, Bar, Toiletries, Entertainment, Kitchen, Pool, View, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Ocean View, Transportation/Shuttle, Restaurant, Guest Services, Breakfast, Child Friendly, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Grand Mercure Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Mercure Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Mercure Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Mercure Hanoi?

Based on the information reported by the owner or manager, the Grand Mercure Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Mercure Hanoi?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Mercure Hanoi | Hotel in Hanoi

| 9.2 (368 Reviews) | 8 Bathrooms 24 Guests

Hotel in Dong Da, Hanoi

Located a 6-minute walk from Vietnam Fine Arts Museum, Grand Mercure Hanoi offers 5-star accommodations in Hanoi and features a garden, a terrace and a bar. The property is around a 17-minute walk from Ha Noi Railway station, 0.6 miles from One Pillar Pagoda and 1.3 miles from St. Joseph Cathedral. The hotel has an outdoor swimming pool, fitness center, karaoke and room service. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a fridge, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a bidet. Grand Mercure Hanoi has some accommodations with city views, and the rooms have an electric tea pot. All rooms have a closet. The accommodation offers a buffet or continental breakfast. At Grand Mercure Hanoi you'll find a restaurant serving Chinese, French and Italian cuisine. Vegetarian, vegan and gluten-free options can also be requested. Spa and wellness facilities including a sauna and a hot tub are at guests' disposal during their stay at the hotel. Speaking English, French, Japanese and Korean, staff are willing to help at the 24-hour front desk. Popular points of interest near Grand Mercure Hanoi include Hanoi Temple of Literature, Ho Chi Minh Mausoleum and Imperial Citadel. Noi Bai International Airport is 15 miles from the property, and the property offers a paid airport shuttle service.

Grand Mercure Hanoi is located in Hanoi.

This 181 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Breakfast, Child Friendly, Hot Tub, and several others. This is a 5 star rated property and has over 368 reviews with the average score of 9.2 . Coming to Hanoi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 181 Bedrooms Hotel if you want to learn more about this place in Hanoi. These details are authentic, as they are provided by our partner, booking.com.

This Grand Mercure Hanoi in Hanoi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Grand Mercure Hanoi”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Kitchen

Laundry

Facility Overview

Breakfast

Coffee house on site

Breakfast in the room

Restaurant

Kids' meals

Kid-friendly buffet

Snack bar

Special diet meals (on request)

Wine/Champagne

Accessibility

Visual aids (Braille)

Wheelchair accessible

Bathroom emergency cord

Lowered sink

Toilet with grab rails

Visual aids (tactile signs)

Raised toilet

Activities

Locker rooms

Body scrub

Spa facilities

Foot bath

Body wrap

Facial treatments

Sauna

Fitness center

Happy hour

Body treatments

Cooking class

Steam room

Spa lounge/Relaxation area

Spa/Wellness packages

Full-body massage

Tour or class about local culture

Fitness

Hot tub/Jacuzzi

Karaoke

Massage

Beauty services

General

Elevator

Facilities for disabled guests

Non-smoking rooms

Air conditioning

Safe

Designated smoking area

Soundproof rooms

Family rooms

Guest Services

Babysitting/Child services

Laundry

Airport shuttle

Meeting/Banquet facilities

Dry cleaning

Business center

Concierge

Private check-in/out

Daily housekeeping

Tour desk

Fax/Photocopying

Room service

Baggage storage

Ironing service

Packed lunches

Express check-in/out

Airport shuttle (additional charge)

Currency exchange

24-hour front desk

Outdoors

Terrace

Garden

Outdoor pool

Outdoor pool (year-round)

Security/Safety

Security alarm

Key access

24-hour security

CCTV outside property

Fire extinguishers

CCTV in common areas

Key card access

Smoke alarms

Property cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Use of cleaning chemicals that are effective against coronavirus

Delivered food covered securely

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Hand sanitizer in guest accommodation and common areas

Thermometers for guests provided by property

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Staff follow all safety protocols as directed by local authorities

Face masks for guests available

Access to healthcare professionals

Mobile app for room service

Physical distancing rules followed

Cashless payment available

Spa

Swimming pool

Rooftop pool

Beach chairs/Loungers

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.86

Location:

8.55

Staff:

9.39

Facilities:

9.38

Comfort:

9.66

Cleanliness:

9.57

Puvan

Dec 15, 2025 08:00:00 AM

Review Score: 8

Malaysia

Reviewer Type: Family With Children

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Grand Deluxe King Room - High Floor Room Type: Double Room Size: 32 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Walk-in shower, Free toiletries, Bidet, Toothbrush, Hairdryer, Guest bathroom, Shower, Towels, Shampoo, Conditioner, Slippers, Toilet paper, Body soap, Shower cap, Bathrobe, Toilet, Private bathroom, Bathtub or shower General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Interconnecting room(s) available, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Coffee machine, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View View, City view Accessibility Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Executive King Room with Lounge Access - High Floor Room Type: Double Room Size: 32 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Walk-in shower, Free toiletries, Bidet, Toothbrush, Hairdryer, Guest bathroom, Shower, Towels, Shampoo, Conditioner, Slippers, Toilet paper, Body soap, Shower cap, Bathrobe, Toilet, Private bathroom, Bathtub or shower General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Interconnecting room(s) available, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Kitchen Coffee machine, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View Garden view, View, City view Accessibility Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Exclusive services Free gym access, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary access to conference room/business areas, Complimentary breakfast in the executive lounge Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Deluxe King Suite with Lounge Access Room Type: Suite Room Size: 75 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Fruit, Minibar Bathroom Free toiletries, Hairdryer, Bathtub, Bathrobe, Bathtub or shower, Guest bathroom, Toilet, Shower, Towels, Conditioner, Body soap, Shower cap, Private bathroom, Walk-in shower, Bidet, Toothbrush, Shampoo, Slippers, Toilet paper General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Interconnecting room(s) available, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Kitchen Coffee machine, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View Garden view, View, City view Accessibility Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Exclusive services Free gym access, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary access to conference room/business areas, Complimentary breakfast in the executive lounge Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Grand Deluxe Twin Room - High Floor Room Type: Twin Room Size: 27 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Walk-in shower, Free toiletries, Bidet, Toothbrush, Hairdryer, Guest bathroom, Shower, Towels, Shampoo, Conditioner, Slippers, Toilet paper, Body soap, Shower cap, Bathrobe, Toilet, Private bathroom, Bathtub or shower General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Interconnecting room(s) available, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Coffee machine, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View View, City view Accessibility Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Deluxe King Room Room Type: Triple Room Size: 32 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Walk-in shower, Free toiletries, Bidet, Toothbrush, Hairdryer, Guest bathroom, Shower, Towels, Shampoo, Conditioner, Slippers, Toilet paper, Body soap, Shower cap, Bathrobe, Toilet, Private bathroom, Bathtub or shower General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Coffee machine, High chair, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View View, City view Room Amenities Clothes rack, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Accessibility Roll-in shower, Lower sink, Shower chair, Toilet with grab rails, Raised toilet, Emergency cord in bathroom Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Deluxe Room with Twin Beds Room Type: Triple Room Size: 27 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Walk-in shower, Free toiletries, Bidet, Toothbrush, Hairdryer, Guest bathroom, Shower, Towels, Shampoo, Conditioner, Slippers, Toilet paper, Body soap, Shower cap, Bathrobe, Toilet, Private bathroom, Bathtub or shower General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Coffee machine, High chair, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View City view Room Amenities Clothes rack, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Executive Room with Twin Beds and Lounge Access - High Floor Room Type: Triple Room Size: 32 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Walk-in shower, Free toiletries, Bidet, Toothbrush, Hairdryer, Guest bathroom, Shower, Towels, Shampoo, Conditioner, Slippers, Toilet paper, Body soap, Shower cap, Bathrobe, Toilet, Private bathroom, Bathtub or shower General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Interconnecting room(s) available, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Kitchen Coffee machine, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View Garden view, View, City view Room Amenities Clothes rack, Sofa bed, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Exclusive services Free gym access, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary access to conference room/business areas, Complimentary breakfast in the executive lounge Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Presidential Suite with Lounge Access Room Type: Suite Room Size: 117 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Free toiletries, Bidet, Toothbrush, Hairdryer, Guest bathroom, Shower, Towels, Shampoo, Bathtub, Slippers, Toilet paper, Body soap, Shower cap, Bathrobe, Toilet, Private bathroom, Bathtub or shower General Fire extinguisher, Carpeted, Ironing facilities, Hardwood or parquet floors, Air conditioning, Smoke Alarm, Iron, Safe, Laptop safe, Suit press, Carbon monoxide detector, Hypoallergenic, Key access, Key card access, Soundproof, Trash cans Media & Technology Cable channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Kitchen Coffee machine, Electric kettle, Cleaning products, Refrigerator, Dryer Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Alarm clock, Childrens' cribs View View, City view Accessibility Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Hypoallergenic pillow, Pajamas, Socket near the bed, Feather pillow Pool and Spa Rooftop pool, Pool towels, Pool with a view Safety features Air purifiers Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer