Holiday Inn Express London - ExCeL by IHG | Hotel in London

| 8.6 (1003 Reviews) |  1 Bathroom
Custom House Hotel | Holiday Inn Express London - ExCeL by IHG

Hotel in Custom House, London

Hotel with a restaurant, 10-minute walk to ExCeL Exhibition Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free weekday breakfast and free WiFi in public areas are also provided. Other amenities include a conference center, a business center, and conference space.
Holiday Inn Express London - ExCeL by IHG offers 204 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Show more

Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 11:00 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Self parking fee: gbp 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

Charlotte
Jan 8, 2026 05:20:10 AM
Review Score:   6
Summary: Excellent service and helpful staff at check in and were brilliant with our kids, however the rest of our stay was average service, can’t really comment as it was nothing special or above and beyond. Room was a good temperature and bed was very clean and made well. Sofa bed however was very very uncomfortable and not a standard double so our son fell out twice during the night. Bathroom was a little disappointing, mould and dirt around the shower basin and the bathroom smelt unpleasant. Also no bin bags any of the bins. Overall room was satisfactory and stay on arrival were great but the rest of the stay and breakfast was just average and we could have spent the same amount of money somewhere a little more luxurious with more competent staff.
See All Reviews
Check Hotel Availability
Nightly rates from:
USD92
You will be redirected to  
Hot Deal - It has been viewed 172 times today
Not the right fit? Check out our other properties in Custom House
3bedroom Sleeps8 Parking FamilyFriendly NearExcel From US $360
         

Modern & Spacious - Walk to London ExCEL- Parking From US $377
         

4 Beds, Sleeps 15, Near Lcy Airport & Excel London From US $407
         

New
House
  • Balcony/Terrace
  • Accessibility
  • Bedding/Linens
Gresham House - London Excel From US $447
         

|
10.0 (1 Review)
House
  • Parking
  • View
  • Security/Safety
Spacious 2BD Flat Short Walk from ExCel London From US $338
         

10.0 (1 Review)
Apartment
  • Parking
  • Security/Safety
  • Fireplace/Heating
Spacious self-contained studio From US $87
         

10.0 (1 Review)
House
  • View
  • Security/Safety
  • Fireplace/Heating
Modern Convenience | 2 Bed | Nearby London Airport From US $588
         

Cosy and Convenient 1BD Home near ExCel London From US $395
         

Stunning Flat with own entrance From US $306
         

New
Apartment
  • TV
  • Balcony/Terrace
  • Security/Safety
Spacious 2BD Flat, Short Walk from ExCel London From US $306
         

New
Apartment
  • TV
  • Security/Safety
  • Wellness Facilities
2BD Flat Perfect for Remote Workers, ExCel London From US $263
         

2-bed/Free parking/Excel/Canning Town/Canary Wharf From US $243
         

GuestReady - Cozy Modern Retreat in London From US $235
         

New
Apartment
  • TV
  • Security/Safety
  • Bedding/Linens
The Quiet Space From US $225
         

New
House
  • Parking
  • TV
  • Balcony/Terrace