Is this Shangri-La Suzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangri-La Suzhou?

Check-in time for Shangri-La Suzhou starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangri-La Suzhou have a swimming pool?

Yes, this Shangri-La Suzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangri-La Suzhou?

Best-rates for the Shangri-La Suzhou starts from $121 per night with includes Business Services, Wellness Facilities, Restaurant, Toiletries, Transportation/Shuttle, Breakfast, Laundry, TV, View, Private Pool, Accessibility, Parking, Pool, Wheelchair Accessible, EV Charge Station, Air Conditioner, Oceanfront, Entertainment, Designated Smoking Area, Security/Safety, Child Friendly, Internet, Bar, Ocean View, Sports/Activities, Spa, Fireplace/Heating, Guest Services, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Shangri-La Suzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-La Suzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-La Suzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-La Suzhou?

Based on the information reported by the owner or manager, the Shangri-La Suzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-La Suzhou?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Shangri-La Suzhou | Hotel in Gao Xin District

| 8.2 (74 Reviews) | 8 Bathrooms 24 Guests

Gao Xin District Hotel | Shangri-La Suzhou

Hotel in Gao Xin District

A 2-minute walk from Suzhou New District’s commercial and entertainment areas, Shangri-La Suzhou offers accommodations featuring spectacular views of the city, branded amenities and free Wi-Fi. Located between floors 28-51 of the Metropolitan Tower, The Suzhou Shangri-La’s comfortable and modern rooms feature floor-to-ceiling windows, a 40-inch flat-screen TV and ample workspace. The spacious room allows for an extra large bed with cotton linen. A pillow menu ensures that guests get a good rest. Guests can exercise at the Shangri-La Suzhou’s 24-hour fitness center, a full-size indoor pool or at the outdoor tennis courts. Relaxing treatments are offered by the fully-equipped spa or and a sauna and whirlpools are ready for use. A business center and cash machine are available on site. Fine dining is available at The Shang Palace, which serves Huai Yang, Cantonese and scrumptious regional dishes. Nishimura Restaurant serves daily fresh sushi, while international buffet is on offer at Café Soo. Other dining options include Deli Soo. Guests can enjoy beverages at this property. The Shangri-la Suzhou is 62 mi from Hongqiao Airport in Shanghai and a 15-minute drive from Suzhou Railway Station.

Shangri-La Suzhou is located in .

This 398 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: EV Charge Station, Air Conditioner, Oceanfront, and several others. This is a 5 star rated property and has over 74 reviews with the average score of 8.2 . Coming to and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 398 Bedrooms Hotel if you want to learn more about this place in . These details are authentic, as they are provided by our partner, booking.com.

This Shangri-La Suzhou in is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Shangri-La Suzhou”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Pool

Ocean View

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

EV Charge Station

Business Services

Sports/Activities

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Snack bar

Breakfast in the room

Restaurant

Coffee house on site

Fruit

Kids' meals

Kid-friendly buffet

Wine/Champagne

Parking

Free parking

Parking

Parking garage

Electric vehicle charging station

Parking on site

Accessibility

Wheelchair accessible

Activities

Indoor pool

Fitness

Indoor pool (year-round)

Steam room

Sauna

Fitness center

Beauty services

Yoga classes

Body treatments

Spa/Wellness packages

Facial treatments

Foot bath

Back massage

Locker rooms

Fitness classes

Massage

Body scrub

Spa facilities

Pool table

Tennis court

Spa lounge/Relaxation area

Happy hour

Personal trainer

Badminton equipment

Hot tub/Jacuzzi

Entertainment

Outdoor play equipment for kids

General

Air conditioning

Heating

Elevator

Smoke-free property

Designated smoking area

Facilities for disabled guests

Soundproof rooms

Non-smoking rooms

Safe

Guest Services

Room service

Baggage storage

Currency exchange

Private check-in/out

Shuttle service (additional charge)

Dry cleaning

Babysitting/Child services

Business center

Valet parking

Concierge

Ironing service

Suit press

24-hour front desk

Fax/Photocopying

Car rental

Meeting/Banquet facilities

Shuttle service

Tour desk

Express check-in/out

Daily housekeeping

Shared lounge/TV area

ATM on site

Laundry

Internet

Internet

Wifi

Free Wifi

Outdoors

Garden

Security/Safety

24-hour security

CCTV outside property

CCTV in common areas

Fire extinguishers

Security alarm

Smoke alarms

Key card access

Spa

Kids' pool

Beach umbrellas

Heated pool

Shallow end

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in. please note that only a valid government-issued id card is acceptable for mainland chinese citizens, please kindly note that in order to prevent the spread of the novel coronavirus pneumonia, the hotel's spa and restaurants are closed until further notice. breakfast is served at the executive lounge on floor 48.

Reviews

Value for money:

8.4

Location:

8.89

Staff:

8.82

Facilities:

8.68

Comfort:

8.82

Cleanliness:

8.82

Bilagadde Chinnaiah

Nov 18, 2025 08:00:00 AM

Review Score: 8

India

Reviewer Type: Family With Children

Travel Purpose: business

Positive: Breakfast and amenities

Negative: The bed was not comfortable and the AC was not efficient

Summary: Good stay .

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King Room Room Type: Double Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Interconnecting room(s) available, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sofa Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Cleaning products, Electric kettle, Wine glasses Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end Exclusive services Concierge services, Free gym access
Cityview Skyline Premier King Room Type: Double Room Size: 55 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Cleaning products, Electric kettle, Wine glasses Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end Exclusive services Concierge services, Free gym access
Horizon Deluxe King Room Room Type: Double Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Cleaning products, Electric kettle, Wine glasses Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end Exclusive services Concierge services, Free gym access
Deluxe Twin Room Room Type: Twin Room Size: 42 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Interconnecting room(s) available, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sofa Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Cleaning products, Electric kettle, Wine glasses Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end Exclusive services Concierge services, Free gym access
Horizon Deluxe Twin Room Room Type: Twin Room Size: 42 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Interconnecting room(s) available, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Cleaning products, Electric kettle, Wine glasses Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end Exclusive services Concierge services, Free gym access
Executive Suite King Room Type: Double Room Size: 82 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Guest bathroom, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Interconnecting room(s) available, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Dining area, Sofa, Sitting area Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Wine glasses, Cleaning products, Electric kettle, Coffee machine, Dining table Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end Exclusive services Concierge services, Free gym access
Horizon Club Premier King Room Room Type: Double Room Size: 62 m² 1 Queen bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Cleaning products, Electric kettle, Wine glasses Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end
King Room with Mountain View Room Type: Double Room Size: 55 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Toilet, Bathtub or shower, Towels/Sheets (extra fee), Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Bidet, Bathtub, Free toiletries, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower General Tile/Marble floor, Air conditioning, Soundproof, Hardwood or parquet floors, Smoke Alarm, Heating, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Ironing facilities, Fire extinguisher, Key card access, Safe Media & Technology TV, Satellite channels, Flat-screen TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sofa Bedroom Alarm clock, Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft) View Landmark view, City view, Mountain view, Quiet street view, View Kitchen Cleaning products, Electric kettle, Wine glasses Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Upper floors accessible by stairs only, Adapted bath Room Amenities Adapter, Pajamas, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Plunge Pool, Pool towels, Heated pool, Shallow end