Is this Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zona Hotelera resort?

Check-in time for Zona Hotelera resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zona Hotelera resort have a swimming pool?

Yes, this Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera resort?

Best-rates for the Zona Hotelera resort starts from $842 per night with includes Restaurant, Bar, Internet, Pool, Wheelchair Accessible, Balcony/Terrace, Oceanfront, Hot Tub, Laundry, View, Ocean View, Accessibility, Business Services, Entertainment, Breakfast, Spa, Fireplace/Heating, Air Conditioner, Parking, Private Beach, Transportation/Shuttle, Security/Safety, Wellness Facilities, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera resort?

Based on the information reported by the owner or manager, the Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sun Palace - All Inclusive Adults Only | Resort in Cancún

| 9.1 (166 Reviews) | 8 Bathrooms 18 Guests

Zona Hotelera Resort | Sun Palace - All Inclusive Adults Only

Resort in Zona Hotelera, Cancún

This couples-only all-inclusive resort offers an exclusive oceanfront location, only a short drive from popular Cancun attractions, and provides state-of-the-art accommodations and exceptional on-site facilities and amenities. On-site at the Sun Palace, guests can enjoy 4 specialty restaurant and 3 bars. Live daily and nightly entertainment and activities as well as 3 heated infinity pools are also available on-site. Guestrooms at the hotel feature double hot tubs and private balconies, offering stunning ocean views. Guests staying at the Sun Palace can easily discover top-rated golfing at the nearby Moon Spa and Golf Club. Stunning Mayan archaeological sites along with an endless variety of water sports are also easily accessible. Guests have free access to Sun Palace partner hotels, except Le Blanc and The Grand Moon Palace.

Sun Palace - All Inclusive Adults Only is located in Cancún.

This 263 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Bar, Internet, and several others. This is a 5 star rated property and has over 166 reviews with the average score of 9.1 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 263 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Sun Palace - All Inclusive Adults Only in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sun Palace - All Inclusive Adults Only”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Fruit

Snack bar

Breakfast in the room

Wine/Champagne

Parking

Parking on site

Parking

Private Parking

Free parking

Activities

Spa lounge/Relaxation area

Spa/Wellness packages

Fitness center

Public Bath

Private beach area

Spa facilities

Massage

Beach

Beachfront

Beauty services

Steam room

Hot tub/Jacuzzi

Fitness

Sauna

Open-air bath

General

Heating

Air conditioning

Non-smoking rooms

Facilities for disabled guests

Elevator

Safe

Wifi in all areas

Guest Services

Room service

Hair/Beauty salon

Baggage storage

Car rental

Currency exchange

Airport shuttle

Ironing service

Meeting/Banquet facilities

Valet parking

24-hour front desk

Fax/Photocopying

ATM on site

Concierge

Airport shuttle (additional charge)

Tour desk

Business center

Laundry

Dry cleaning

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool (year-round)

Outdoor pool

Outdoor furniture

Sun deck

Security/Safety

CCTV in common areas

Security alarm

24-hour security

Smoke alarms

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Food can be delivered to guest accommodation

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Contactless check-in/out

Mobile app for room service

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Spa

Beach umbrellas

Beach chairs/Loungers

Swimming pool

Infinity pool

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information, the name on the credit card used for the booking should correspond to the guest staying at the property, guests who book four nights or more will get usd 250 in resort credit. a 16% service fee applies to services paid with resort credit. maximum spa credit allowed to redeem usd 50. other terms and conditions may apply. , please note that any other special requests are subject to availability and additional charges may apply. all promotional benefits are subject to change or may be suspended at any time without prior notice. these promotions are not transferable to guests in other rooms.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 1230050233

Reviews

Value for money:

8.46

Location:

8.99

Staff:

9.23

Facilities:

9.26

Comfort:

9.42

Cleanliness:

9.4

Rebecca

Oct 7, 2025 07:00:00 AM

Review Score: 8

United Kingdom

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Lovely resort, was nowhere near full capacity when we went which helped. Sun loungers always available, reservations in the restaurants were not difficult to come by. We were lucky enough to help release green turtle hatchlings. The two quieter pools were welcomed, the "party pool" was too much for us! Fantastic selection of food at breakfast. Service at the poolside and in the snack bar was excellent.

Negative: The overselling of the timeshare deals and other "perks" which turn out not to be perks at all was very frustrating. Said no when welcomed to the hotel, received multiple phone calls during our stay asking us to reconsider. The service at the Fuego restaurant was terrible both times we visited. The facilities for showering after check out and prior to leaving for the airport were quite basic.

Summary: Great relaxing holiday

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Deluxe Ocean View - King Size Bed Room Type: Suite Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Flat-screen TV, Cable channels, Telephone, TV General Air conditioning, Tile/Marble floor, Iron, Smoke Alarm, Laptop safe, Trash cans Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sitting area, Desk View View, Sea view Kitchen Coffee machine Bedroom Linens Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Superior Junior Suite Ocean View - King Size Bed Room Type: Suite Room Size: 53 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Flat-screen TV, Cable channels, Telephone, TV General Air conditioning, Tile/Marble floor, Iron, Smoke Alarm, Laptop safe, Trash cans Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sitting area, Desk View View, Sea view Kitchen Coffee machine Bedroom Linens Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Superior Honeymoon Suite Ocean View - King Size Bed Room Type: Suite Room Size: 53 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Flat-screen TV, Cable channels, Telephone, TV General Air conditioning, Tile/Marble floor, Iron, Smoke Alarm, Laptop safe, Trash cans Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sitting area, Desk View View, Sea view Kitchen Coffee machine Bedroom Linens Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Superior Governor Suite Partial Ocean View - King Size Bed Room Type: Suite Room Size: 53 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Flat-screen TV, Cable channels, Telephone, TV General Air conditioning, Tile/Marble floor, Iron, Smoke Alarm, Laptop safe, Trash cans Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sitting area, Desk View View, Sea view Kitchen Coffee machine Bedroom Linens Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Superior Two Bedroom Presidential Suite Ocean View - King Size Bed Room Type: Suite Room Size: 128 m² 1 King bed(s) Bed 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Flat-screen TV, Cable channels, Telephone, TV General Air conditioning, Tile/Marble floor, Iron, Smoke Alarm, Laptop safe, Trash cans Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sitting area, Desk View View, Sea view Kitchen Coffee machine Bedroom Linens Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Superior Junior Suite Ocean View - Double Bed Room Type: Double Room Size: 44 m² 2 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Flat-screen TV, Cable channels, Telephone, TV General Air conditioning, Tile/Marble floor, Iron, Smoke Alarm, Laptop safe, Trash cans Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sitting area, Desk View View, Sea view Kitchen Coffee machine Bedroom Linens Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Superior Deluxe Ocean View - Get 2 Free Nights at Punta Cana Room Type: Suite Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Flat-screen TV, Cable channels, Telephone, TV General Air conditioning, Tile/Marble floor, Iron, Smoke Alarm, Laptop safe, Trash cans Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sitting area, Desk View View, Sea view Kitchen Coffee machine Bedroom Linens Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow Pool and Spa Pool towels

Check Resort Availability

Nightly rates from:

USD842

Price Details

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Sun Palace - All Inclusive Adults Only | Resort in Cancún

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Resort in Zona Hotelera, Cancún

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

Media & Technology

General

Services

Outdoors

Living Area

View

Kitchen

Bedroom

Room Amenities

Pool and Spa

Exclusive services

Food & Drink

Bathroom

Media & Technology

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Services

Outdoors

Living Area

View

Kitchen

Bedroom

Room Amenities

Pool and Spa

Exclusive services

Food & Drink

Bathroom

Media & Technology

General

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Outdoors

Living Area

View

Kitchen

Bedroom

Room Amenities

Pool and Spa

Exclusive services

Food & Drink

Bathroom

Media & Technology

General

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Outdoors

Living Area

View

Kitchen

Bedroom

Room Amenities

Pool and Spa

Exclusive services

Food & Drink

Bathroom

Media & Technology

General

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Outdoors

Living Area

View

Kitchen

Bedroom

Room Amenities

Pool and Spa

Exclusive services

Food & Drink

Bathroom

Media & Technology

General

Services