Is this Shangcheng hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Shangcheng hotel have a swimming pool?

No, this Shangcheng hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangcheng hotel?

Best-rates for the Shangcheng hotel starts from $114 per night with includes TV, Balcony/Terrace, Bedding/Linens, Wellness Facilities, Breakfast, Entertainment, Air Conditioner, Wheelchair Accessible, Restaurant, Toiletries, Guest Services, Parking, Internet, Kitchen, Laundry, Accessibility, Security/Safety, Business Services, Bar, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Shangcheng hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangcheng hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangcheng hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangcheng hotel?

Based on the information reported by the owner or manager, the Shangcheng hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangcheng hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Canopy by Hilton Hangzhou West Lake | Hotel in Hangzhou

| 8.8 (91 Reviews) | 1 Bathroom

Shangcheng Hotel | Canopy by Hilton Hangzhou West Lake

Hotel in Shangcheng, Hangzhou

Luxury Hangzhou hotel connected to a shopping center, steps from West Lake
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Canopy by Hilton Hangzhou West Lake offers 160 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 52-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Designer toiletries

Private bathroom

Hair dryer

Toothbrush and toothpaste (on request)

Towels

Electronic bidet

Separate bathtub and shower

Toilet paper

Soap

Rainfall showerhead

Bedroom

Blackout drapes/curtains

Down comforter

Premium bedding

Air conditioning

Bed sheets

Pillow menu

Connecting rooms available

Soundproofing

Slippers

Individually furnished

Laptop-friendly workspace

Free local calls

Electrical adapters/chargers

Restaurant dining guide

Individually decorated

Safe

Phone

Breakfast

Continental breakfast available for a fee daily 7:00 AM–10:30 AM: CNY 138 per person

1 bar

Room service available

1 restaurant and 1 coffee shop/cafe

Free bottled water

Coffee/tea maker

Espresso maker

Minibar

Parking

Wheelchair-accessible parking available

Free self parking on site

Accessibility

Area rugs in room

Elevator

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible registration desk

Wheelchair-accessible parking

Smooth flooring in room

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Stair-free path to entrance

Wheelchair-accessible restaurant

Wheelchair-accessible path to elevator

Activities

Casino

Bicycle rentals

24-hour fitness center

Entertainment

Cable channels

52-inch LCD TV

General

Elevator

Gift shop/newsstand

Front-desk safe

Lockers available

Banquet hall

Chinese (Mandarin)

English

Smoke-free property

Guest Services

Laundry facilities

Soundproofed rooms

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Luggage storage

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Terrace

Outdoor furniture

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for continental breakfast: approximately cny 138 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Tan

Dec 29, 2025 02:25:40 PM

Review Score: 10

Summary: Staff are very helpful and they helped me arrange for my day trip to Wuzhen. Staff speaks English too. They make my stay very welcoming and warm.

See All Reviews

Room Arrangement

Room Info	Facilities
Business Suite, 1 King Bed Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Ping - 19, Number of living rooms 0, Square meters - 62, Desk, Number of bedrooms - 1, Room and bed type depend on availability check-in, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed Room Size: 431 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 40.0, Room and bed type depend on availability check-in, Ping - 12.1, Bed count minimum 1, Bed count maximum 1, Square feet - 431, City view, Number of bathrooms - 1
Room, 1 King Bed, Accessible Room Size: 398 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Ping - 11, Room and bed type depend on availability check-in, Square meters - 37, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, Square feet - 398
Deluxe Room, 1 King Bed, Balcony Room Size: 484 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Number of bedrooms - 0, Outdoor play area, Square feet - 484, Room and bed type depend on availability check-in, Ping - 14, Square meters - 45, Private pool, Balcony or patio, Private hot tub (outdoor), Balcony, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 1 King Bed, Lake View Room Size: 398 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square meters - 37, Ping - 11.2, Location - top floor, Lake view, Bed count minimum 1, Bed count maximum 1, Square feet - 398
Deluxe Room, 2 Twin Beds Room Size: 452 square feet m² 2 Twin Beds	General Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Room and bed type depend on availability check-in, Ping - 13, Square feet - 452, Bed count minimum 2, Bed count maximum 2
Premium Room, 1 King Bed Room Size: 603 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 603, Ping - 17, Room and bed type depend on availability check-in, Bed count minimum 1, Square meters - 56, Bed count maximum 1
Single Room, 1 King Bed Room Size: 807 square feet m² 1 King Bed	General Square meters - 75, Number of living rooms 0, Number of bedrooms - 0, Desk, Square feet - 807, Ping - 23, Room and bed type depend on availability check-in, Bed count minimum 1, Bed count maximum 1, Separate dining area
Deluxe Room, 1 King Bed Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Room and bed type depend on availability check-in, Sofa bed, Square feet - 377, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 1 King Bed Room Size: 323 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 323, Bed count minimum 1, Bed count maximum 1