Is this Sofitel Hangzhou Westlake pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sofitel Hangzhou Westlake?

Check-in time for Sofitel Hangzhou Westlake starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sofitel Hangzhou Westlake have a swimming pool?

Yes, this Sofitel Hangzhou Westlake has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sofitel Hangzhou Westlake?

Best-rates for the Sofitel Hangzhou Westlake starts from $134 per night with includes Bar, Toiletries, Laundry, Wheelchair Accessible, Private Pool, Balcony/Terrace, Transportation/Shuttle, Fireplace/Heating, Restaurant, Guest Services, Child Friendly, Parking, Designated Smoking Area, Accessibility, Business Services, Wellness Facilities, Breakfast, Internet, Air Conditioner, Security/Safety, Entertainment, Pool with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sofitel Hangzhou Westlake a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sofitel Hangzhou Westlake wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sofitel Hangzhou Westlake is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sofitel Hangzhou Westlake?

Based on the information reported by the owner or manager, the Sofitel Hangzhou Westlake indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sofitel Hangzhou Westlake?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sofitel Hangzhou Westlake | Hotel in Hangzhou

| 8.5 (545 Reviews) | 9 Bathrooms 36 Guests

Shangcheng Hotel | Sofitel Hangzhou Westlake

Hotel in Shangcheng, Hangzhou

Set beside the beautiful West Lake, Sofitel Hangzhou Westlake features morden guestrooms. It offers an indoor pool, a spa center and 2 restaurants. Free WiFi access is available. It is a 10-minute drive from Zhejiang Art Museum, a 15-minute drive from Wulin Square and a 25-minute drive from East Hangzhou Railway Station. Hangzhou Xiaoshan International Airport is a 40-minute drive away. The hotel is a 7-8 minute walk from Dinganlu Subway Station or a 15-minute walk from Longxiangqiao Subway Station. Rooms at Hangzhou Sofitel Westlake feature elegant furnishings and floor-to-ceiling windows. All are equipped with a flat-screen TV and tea/coffee making facilities. Luxurious marble bathrooms are equipped with rainshowers. The hotel offers meeting facilities, business center and currency exchange. Added conveniences include room service, luggage storage and safety deposit box. All-day dining restaurant serves a variety of French and Chinese cuisines, while the Chinese restaurant serves authentic Hangzhou dishes. Le Bar offers refreshing beverages. Beautiful panoramic West Lake views can be enjoyed at the rooftop Sky Garden. Sofitel Hangzhou Westlake is reducing the reliance on single-use plastics in their toiletries.

Sofitel Hangzhou Westlake is located in Hangzhou.

This 231 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Security/Safety, Entertainment, and several others. This is a 5 star rated property and has over 545 reviews with the average score of 8.5 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 231 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Sofitel Hangzhou Westlake in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sofitel Hangzhou Westlake”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Special diet meals (on request)

Wine/Champagne

Fruit

Kids' meals

Parking

Parking

Parking garage

Free parking

Parking on site

Private Parking

Accessibility

Toilet with grab rails

Wheelchair accessible

Raised toilet

Bathroom emergency cord

Activities

Locker rooms

Fitness center

Sauna

Fitness

Indoor pool

Steam room

Happy hour

Indoor pool (year-round)

General

Adults only

Designated smoking area

Non-smoking rooms

Elevator

Safe

Air conditioning

Heating

Facilities for disabled guests

Guest Services

Ironing service

Meeting/Banquet facilities

Business center

24-hour front desk

Dry cleaning

Private check-in/out

Lockers

Express check-in/out

Laundry

Room service

Car rental

Currency exchange

Tour desk

Baggage storage

ATM on site

Concierge

Fax/Photocopying

Daily housekeeping

Invoice provided

Internet

Internet

Outdoors

Sun deck

Outdoor furniture

Terrace

Security/Safety

Key card access

CCTV outside property

Fire extinguishers

Smoke alarms

Security alarm

CCTV in common areas

24-hour security

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Breakfast to-go containers

Physical distancing in dining areas

Delivered food covered securely

Process in place to check health of guests

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and common areas

Access to healthcare professionals

Face masks for guests available

First aid kits available

Thermometers for guests provided by property

Physical distancing rules followed

Cashless payment available

Spa

Heated pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in, please kindly note that the spa is currently unavailable. in the event of the club lounge being closed, reservations including club benefits may be enjoyed at the lobby bar on the first floor. thank you for your understanding.payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

7.98

Location:

9.34

Staff:

8.88

Facilities:

8.1

Comfort:

8.62

Cleanliness:

8.59

Dimas

Jan 21, 2026 08:00:00 AM

Review Score: 5

USA

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: It’s an OK hotel. Stayed 1 night instead of the 2 I had originally planned. Moved to a Hilton hotel instead for the 2nd night.

Negative: The bed was like sleeping on concrete.

Summary: Meh

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin or Double Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Roll-in shower, Upper floors accessible by elevator, Accessible by elevator, Toilet with grab rails, Adapted bath, Entire unit wheelchair accessible, Raised toilet Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter
Luxury Queen Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Walk-in shower, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Upper floors accessible by elevator, Raised toilet, Accessible by elevator Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter
Club Luxury Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Activities Hot tub Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Upper floors accessible by elevator, Raised toilet, Accessible by elevator Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter Exclusive services Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge, Free gym access, Complimentary access to conference room/business areas
Junior Suite - Open-plan studio design Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Fruit, Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Walk-in shower, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Activities Hot tub Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Linens, Childrens' cribs, Walk-in closet, Alarm clock View City view, View Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Upper floors accessible by elevator, Raised toilet, Accessible by elevator Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter Exclusive services Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge, Free gym access, Complimentary access to conference room/business areas
Superior Twin Room with City View Room Type: Twin Room Size: 38 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Walk-in shower, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sitting area, Sofa View City view, View Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Upper floors accessible by elevator, Raised toilet, Accessible by elevator Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter
Luxury King Room with City View Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Walk-in shower, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Interconnecting room(s) available, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sitting area, Sofa View City view, Quiet street view, View Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Upper floors accessible by elevator, Accessible by elevator, Adapted bath, Shower chair, Raised toilet Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter
Club Luxury City View Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Walk-in shower, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Activities Hot tub Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses View City view Accessibility Adapted bath, Upper floors accessible by elevator, Raised toilet, Accessible by elevator Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter Exclusive services Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge, Free gym access, Complimentary access to conference room/business areas
Superior Queen Room with City View Room Type: Double Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Walk-in shower, Shower, Shampoo, Hairdryer, Toilet paper, Bathrobe General Mosquito net, Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Desk, Sitting area, Sofa View City view, View Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Upper floors accessible by elevator, Raised toilet, Accessible by elevator Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter
Prestige Suite Room Type: Suite Room Size: 80 m² 1 King bed(s) Bed	Food & Drink Fruit, Minibar, Bottle of water Bathroom Shower cap, Spa tub, Slippers, Private bathroom, Bathtub, Toilet, Body soap, Bathtub or shower, Towels, Free toiletries, Walk-in shower, Shower, Hairdryer, Toilet paper, Bathrobe General Tile/Marble floor, Suit press, Trash cans, Fire extinguisher, Key card access, Safe, Iron, Air conditioning, Carpeted, Ironing facilities, Smoke Alarm Media & Technology Cable channels, Pay-per-view channels, Flat-screen TV, Telephone, TV, Satellite channels Activities Hot tub Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Linens, Childrens' cribs, Walk-in closet, Alarm clock View City view, View Services Wake-up service, Executive lounge access Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses Outdoors Terrace Accessibility Adapted bath, Upper floors accessible by elevator, Raised toilet, Accessible by elevator Room Amenities Feather pillow, Non-feather pillow, Pajamas, Fold-up bed, Clothes rack, Socket near the bed, Adapter Exclusive services Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge, Free gym access, Complimentary access to conference room/business areas
Superior King Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Toilet, Bathtub, Body soap, Bathtub or shower, Towels, Free toiletries, Shower, Shampoo, Hairdryer, Toilet paper Media & Technology TV, Telephone, Satellite channels, Cable channels General Fire extinguisher, Smoke Alarm, Air conditioning, Trash cans Services Wake-up service, Wake-up service/Alarm clock Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior King Room Room Type: Double Room Size: 35 m² 1 Queen bed(s) Bed	Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Toilet, Bathtub, Body soap, Bathtub or shower, Towels, Free toiletries, Shower, Shampoo, Hairdryer, Toilet paper Media & Technology TV, Telephone, Satellite channels General Fire extinguisher, Smoke Alarm, Air conditioning, Trash cans Services Wake-up service, Wake-up service/Alarm clock Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Bathroom Conditioner, Toothbrush, Slippers, Shower cap, Toilet, Bathtub, Body soap, Bathtub or shower, Towels, Free toiletries, Shower, Shampoo, Hairdryer, Toilet paper Media & Technology TV, Telephone, Satellite channels General Fire extinguisher, Smoke Alarm, Air conditioning, Trash cans Services Wake-up service, Wake-up service/Alarm clock Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed

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From US $73

9.9 (20 Reviews)

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Cheng Zhai

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Sofitel Hangzhou Westlake | Hotel in Hangzhou

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Hotel in Shangcheng, Hangzhou

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility