Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Xcaret hotel?

Check-in time for Xcaret hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $182 per night with includes Internet, Air Conditioner, Parking, View, Ocean View, Pool, Oceanfront, Restaurant, Spa, Wellness Facilities, Guest Services, Child Friendly, Hot Tub, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Sports/Activities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Terasu Riviera Maya Hotel & Spa, en Xcaret | Hotel in Playa del Carmen

8.9 (282 Reviews) | 5 Bathrooms 14 Guests

Xcaret Hotel | Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel in Xcaret, Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret features free bikes, outdoor swimming pool, a garden and restaurant in Playa del Carmen. The property is around 4.7 miles from Playa del Carmen Maritime Terminal, 4.7 miles from ADO International Bus Station and 6.3 miles from Church of Guadalupe. The hotel also provides free WiFi as well as a paid airport shuttle service. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a microwave, a minibar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Guest rooms include a closet. Guests at Terasu Riviera Maya Hotel & Spa, en Xcaret will be able to enjoy activities in and around Playa del Carmen, like cycling. Xel Ha is 25 miles from the accommodation, while Cenote Dos Ojos is 29 miles away. Cozumel International Airport is 17 miles from the property.

Terasu Riviera Maya Hotel & Spa, en Xcaret is located in Playa del Carmen.

This 9 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Sports/Activities, Wellness Facilities, Guest Services, and several others. This is a good star rated property and has over 282 reviews with the average score of 8.9 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 9 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Terasu Riviera Maya Hotel & Spa, en Xcaret”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Ocean View

Balcony/Terrace

Oceanfront

Transportation/Shuttle

Security/Safety

Sports/Activities

Wellness Facilities

Spa

Restaurant

Guest Services

Child Friendly

Hot Tub

Internet

Facility Overview

Breakfast

Restaurant

Parking

Street parking

Parking

Free parking

Activities

Cycling

Spa/Wellness packages

Spa lounge/Relaxation area

Massage

Spa facilities

Yoga classes

Hot tub/Jacuzzi

General

Family rooms

Air conditioning

Wifi in all areas

Non-smoking rooms

Safe

Guest Services

Airport shuttle

Baggage storage

Tour desk

Daily housekeeping

Airport shuttle (additional charge)

Private check-in/out

Express check-in/out

Concierge

Invoice provided

Internet

Internet

Free Wifi

Wifi

Outdoors

Outdoor furniture

Outdoor pool (year-round)

Outdoor pool

Garden

Security/Safety

Fire extinguishers

CCTV in common areas

CCTV outside property

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Property cleaned by professional cleaning companies

Use of cleaning chemicals that are effective against coronavirus

Food can be delivered to guest accommodation

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Access to healthcare professionals

First aid kits available

Hand sanitizer in guest accommodation and common areas

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Mobile app for room service

Physical distancing rules followed

Cashless payment available

Spa

Swimming pool

Heated pool

Beach chairs/Loungers

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Please note that the restaurant is open from 06:00 until 22:00 daily.this property does not accommodate bachelor(ette) or similar parties, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 008-007-007653/2026

Reviews

Value for money:

8.94

Location:

8.45

Staff:

9.63

Facilities:

9.16

Comfort:

9.34

Cleanliness:

9.39

Dr. Hadas

Jan 30, 2026 08:00:00 AM

Review Score: 10

Israel

Reviewer Type: Couple

Travel Purpose: leisure

Positive: We liked the location in the jungle, away from the town, but still very close to all acivities. Beautiful room and lovely warm service, always with a smile.

Negative: A bit of back ground noise from the road, but not a real disadvantage, with so many pros of the hotel. Stayed another night on top of what we planned.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Queen Room Room Type: Double Room Size: 27 m² 1 Queen bed(s) Bed	Food & Drink Minibar Bathroom Hairdryer, Towels, Private bathroom, Toilet paper, Conditioner, Shower, Free toiletries, Body soap, Shampoo, Toilet General Ironing facilities, Smoke Alarm, Air conditioning, Trash cans, Mosquito net, Private entrance, Safe, Iron Media & Technology TV, Streaming service (like Netflix), Flat-screen TV Kitchen Kitchenette, Coffee machine, Microwave Outdoors Balcony Living Area Desk View Pool view, Garden view, View Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Pool and Spa Pool towels Room amenities Socket near the bed, Non-feather pillow
Standard King Room Room Type: Double Room Size: 29 m² 1 King bed(s) Bed	Food & Drink Minibar Bathroom Hairdryer, Towels, Private bathroom, Toilet paper, Conditioner, Shower, Free toiletries, Body soap, Shampoo, Toilet General Ironing facilities, Smoke Alarm, Air conditioning, Trash cans, Mosquito net, Private entrance, Safe, Iron Media & Technology TV, Streaming service (like Netflix), Flat-screen TV Kitchen Kitchenette, Coffee machine, Microwave Outdoors Balcony Living Area Desk View Pool view, Garden view, View Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Pool and Spa Pool towels Room amenities Socket near the bed, Non-feather pillow
Deluxe King Room Room Type: Double Room Size: 29 m² 1 King bed(s) Bed	Food & Drink Minibar Bathroom Hairdryer, Towels, Private bathroom, Toilet paper, Conditioner, Shower, Free toiletries, Body soap, Shampoo, Toilet General Ironing facilities, Smoke Alarm, Air conditioning, Trash cans, Mosquito net, Private entrance, Safe, Iron Media & Technology TV, Streaming service (like Netflix), Flat-screen TV Kitchen Kitchenette, Coffee machine, Microwave Outdoors Balcony Living Area Desk View Pool view, Garden view, View Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Pool and Spa Pool towels Room amenities Socket near the bed, Non-feather pillow
Standard Double Suite Room Type: Suite Room Size: 62 m² 1 Queen bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar Bathroom Hairdryer, Towels, Private bathroom, Toilet paper, Conditioner, Shower, Free toiletries, Body soap, Shampoo, Toilet General Ironing facilities, Smoke Alarm, Air conditioning, Trash cans, Mosquito net, Private entrance, Safe, Iron Media & Technology TV, Streaming service (like Netflix), Flat-screen TV Kitchen Kitchenette, Coffee machine, Microwave Outdoors Outdoor dining area, Balcony Living Area Desk, Sofa, Sitting area View Pool view, Garden view, View Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Room amenities Socket near the bed, Sofa bed, Non-feather pillow Pool and Spa Pool towels
Deluxe King Suite Room Type: Suite Room Size: 46 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar Bathroom Hairdryer, Towels, Private bathroom, Toilet paper, Conditioner, Shower, Free toiletries, Body soap, Shampoo, Toilet General Ironing facilities, Smoke Alarm, Air conditioning, Trash cans, Mosquito net, Private entrance, Safe, Iron Media & Technology TV, Streaming service (like Netflix), Flat-screen TV Kitchen Kitchenette, Coffee machine, Microwave Outdoors Balcony Living Area Desk, Sofa, Sitting area View Pool view, Garden view, View Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Room amenities Socket near the bed, Sofa bed, Non-feather pillow Pool and Spa Pool towels